Terms & Conditions

1. About These Terms

These Terms & Conditions apply to Mossy's Mobile RWC, our services and the website www.mossysmobilerwc.com.

Mossy's Mobile RWC provides mobile vehicle inspection services from the Gold Coast, Queensland.

These Terms should be read together with any information, quote, booking confirmation or service details provided to you for the particular inspection you request.

2. Our Services

Mossy's Mobile RWC provides vehicle inspection services including:

• Queensland Safety Certificate inspections
• Pre-Purchase Vehicle Inspections
• COI inspections for vehicle types Mossy's is authorised to inspect

Each service has a different purpose and scope. A Safety Certificate inspection, Pre-Purchase Inspection and COI inspection should not be treated as the same type of inspection.

3. Booking and Appointment Requests

An enquiry or booking request submitted through the website is a request for an appointment and is not confirmed until Mossy's confirms the booking with you.

A requested date or time is therefore a preference until it has been confirmed.

Availability can depend on factors including the inspection required, the vehicle location, travel requirements and existing appointments.

If information provided at the time of booking changes the scope or price of the requested service, any material change will be discussed with you before the changed service is provided.

4. Mobile Inspection Locations

Mossy's provides a mobile inspection service. The vehicle will need to be available at a location suitable for the inspection being performed.

Depending on the circumstances, this may be at a home, workplace, dealership, car yard, private seller's location or another suitable agreed location.

There must be reasonable and safe access to the vehicle and sufficient space and conditions for the inspection to be properly performed.

If the location or conditions are not suitable for the inspection, the appointment may need to be moved, postponed or rescheduled.

5. Your Responsibilities

When arranging an inspection, please ensure that:

• The contact and vehicle information supplied is accurate
• The vehicle is at the agreed location
• The vehicle and required keys are accessible
• Permission has been obtained for Mossy's to inspect the vehicle
• The inspection can be carried out in a reasonably safe and suitable location
• Any information that may materially affect access to the vehicle or inspection is disclosed before the appointment

If you are arranging an inspection of a vehicle owned by another person or business, you are responsible for ensuring permission for the inspection has been obtained.

6. Queensland Safety Certificate Inspections

The official Queensland certificate commonly referred to as a roadworthy is a Safety Certificate.

A Queensland Safety Certificate inspection assesses the vehicle against the applicable Queensland minimum vehicle safety standards and inspection requirements in effect at the time of the inspection.

A Safety Certificate inspection is not a comprehensive mechanical inspection and does not provide an assessment or guarantee of the vehicle's overall mechanical quality, future reliability or life expectancy.

A Safety Certificate can only be issued where the vehicle satisfies the applicable inspection requirements.

7. Pre-Purchase Inspections

A Pre-Purchase Inspection is intended to provide information about a vehicle's condition at the time of the inspection and within the agreed scope of the service .

The scope of the inspection is the scope described on the relevant Mossy's Pre-Purchase Inspection service page or otherwise confirmed with you when the inspection is arranged.

Inspection findings are based on the components, conditions and information that are reasonably accessible, observable or testable during the inspection.

Although a Pre-Purchase Inspection can help identify concerns and assist you in making a more informed purchasing decision, no inspection can guarantee that every possible vehicle fault will be detected.

Hidden defects, intermittent faults, internal conditions requiring dismantling, faults that are not present or detectable at the time of the inspection, and future mechanical problems may not be reasonably detectable within the agreed scope of the inspection.

Inspection findings therefore relate to the condition of the vehicle and the information reasonably available at the time the inspection is performed.

Nothing in this section excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

8. Certificate of Inspection (COI) Services

COI inspections are carried out in accordance with the applicable Queensland inspection requirements and the relevant Transport and Main Roads inspection standards or manuals for the vehicle category being inspected.

The requirements that apply can differ according to the type and use of the vehicle.

A COI can only be issued where the vehicle successfully satisfies the applicable inspection requirements.

Mossy's provides COI inspections only for vehicle types and inspection categories the business is authorised to inspect.

Vehicle owners and operators remain responsible for checking and meeting any ongoing COI, registration or operating requirements that apply to their particular vehicle and circumstances.

9. Inspection Results, Repairs and Reinspections

Booking an inspection does not guarantee that a vehicle will satisfy the applicable inspection requirements or that a certificate will be issued.

Where an inspection identifies items that prevent a vehicle from meeting the applicable requirements, Mossy's will provide the relevant inspection result or information associated with the service performed.

Unless separately agreed, repairs, replacement parts and mechanical repair work are not included merely because an inspection has been booked.

Any reinspection will be subject to the requirements, eligibility and timeframes that apply to the relevant inspection type at that time.

10. Pricing and Payment

The price for your inspection will be displayed, quoted or otherwise advised as part of the booking arrangements.

Payment is due in accordance with the payment arrangements confirmed for the service or shown on an invoice.

If you request a material change to the service, vehicle or location that affects the price, any revised amount will be confirmed before the changed or additional service is carried out.

Government fees, regulatory requirements and other externally determined charges may change. Where relevant, current requirements at the time of the service apply.

11. Cancellations and Rescheduling

If you need to cancel or reschedule an inspection, please contact Mossy's as soon as reasonably possible.

An appointment may need to be rescheduled if the vehicle, required access, permission or a suitable inspection location is not available at the agreed time.

Any cancellation, call-out or rescheduling charge will only apply where the charge has been clearly disclosed as part of the booking arrangements and where it may lawfully apply.

Nothing in this section removes any rights or remedies that apply under Australian Consumer Law.

12. Mossy's Guides and Website Information

Mossy's Guides, FAQs, checklists and other educational website content are provided to help motorists better understand common vehicle inspection, buying, selling, registration and transport-related topics.

This material is provided for general information only.

We make reasonable efforts to keep the information useful and current. However, legislation, government requirements, fees, forms and administrative processes may change.

General website information is not a substitute for legal, financial or government advice specific to your individual circumstances.

Where current Queensland transport, vehicle inspection or registration requirements are important to a decision, check the current information published by the Queensland Department of Transport and Main Roads or other responsible authority.

13. Website Accuracy and Availability

Mossy's takes reasonable care when preparing information for the website, but information provided by government authorities and other external organisations may change.

We do not guarantee that the website will be continuously available or completely free from technical errors.

If you notice information that may be incorrect or out of date, please contact us so it can be reviewed.

14. Third-Party Websites and Resources

The website may contain links to third-party websites, including government websites, maps and other external information or services.

Third-party websites are operated independently of Mossy's Mobile RWC. Their content, availability, terms and privacy practices are controlled by their respective operators.

You should check current information directly with the relevant third party where it is important to your circumstances.

15. Intellectual Property

Unless otherwise stated, original content created for the Mossy's Mobile RWC website, including Mossy's Guides, website copy, branding, graphics, photographs and other original materials, is owned by or used with permission by Mossy's Mobile RWC.

Website information may be viewed and used for ordinary personal and non-commercial purposes.

Original Mossy's content must not be reproduced, sold, commercially distributed or represented as another person's original material without permission, except where permitted by law.

16. Australian Consumer Law

Where Australian Consumer Law applies, services are subject to the consumer guarantees and other rights and remedies provided by that law.

Nothing in these Terms & Conditions excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

These Terms are intended to operate alongside, and not in place of, applicable consumer rights.

17. Scope and Limitations of Inspection Services

The scope of an inspection depends on the particular service requested and any service description or arrangements confirmed with you.

Inspection findings relate to the vehicle and conditions reasonably available for assessment within that scope at the time the service is performed.

No provision in these Terms is intended to exclude responsibility for a service not performed with the level of care and skill required by applicable law.

Nothing in these Terms limits liability or customer rights where those rights or liabilities cannot lawfully be excluded or limited.

18. Privacy

Information you provide through the website or in connection with an inspection is handled in accordance with our Privacy Policy.

You can read it at www.mossysmobilerwc.com/privacy-policy/ .

19. Changes to These Terms

These Terms may be updated from time to time to reflect changes to the website, services, business practices or applicable requirements.

The current version will be published on this website with an updated date.

Updating these website Terms does not retrospectively remove statutory rights or automatically change material terms already agreed for a confirmed service.

20. Governing Law

These Terms & Conditions are governed by the laws applicable in Queensland, Australia.

Nothing in this section limits any rights or remedies available under applicable Australian law.