Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to Mossy's Mobile RWC and the website www.mossysmobilerwc.com.

Mossy's Mobile RWC is based in Palm Beach, Queensland and provides mobile Roadworthy Certificates, Pre-Purchase Inspections and COI inspections across the Gold Coast and selected nearby service areas.

This policy explains the types of personal information we may collect, why we collect it, how it may be used and how you can contact us about your information.

2. Information We May Collect

We may collect personal information that you provide directly to us when you contact Mossy's or submit a booking or enquiry through the website.

This may include:

• Your name
• Phone number
• Email address
• Your suburb or vehicle location
• Vehicle make and model
• The type of inspection you are requesting
• Your preferred appointment date or time
• Information you include in an enquiry or message
• Other information reasonably required to provide the requested service

Please avoid providing sensitive or unnecessary personal information through the website unless it is relevant to your enquiry or service.

3. How We Collect Information

We generally collect personal information directly from you. This may occur when you:

• Submit an online booking request
• Send us an enquiry through the website
• Contact us by phone or email
• Book or receive one of our vehicle inspection services
• Otherwise communicate with Mossy's Mobile RWC

We may also receive limited technical information automatically when you visit the website.

4. How We Use Your Information

We may use personal information for purposes including:

• Responding to your enquiry
• Contacting you about a booking request
• Arranging and confirming inspection appointments
• Providing Roadworthy, Pre-Purchase or COI inspection services
• Communicating with you about the service you requested
• Maintaining appropriate business and service records
• Improving our website, services and customer experience
• Protecting our website and business from misuse or security threats
• Complying with applicable legal or regulatory obligations

We do not sell your personal information.

5. Website Usage Data and Cookies

When you visit our website, certain technical information may be collected automatically. This may include information such as your IP address, browser type, device type, pages visited, approximate visit time and other diagnostic or website usage information.

The website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve performance and usability.

You can usually control or disable cookies through your web browser settings. Disabling some cookies may affect how certain website features operate.

6. Third-Party Service Providers

We may use trusted third-party providers to help operate our website and business. This may include website hosting, online forms, email services, website analytics, maps and other technology providers.

Personal information may be provided to these service providers where reasonably necessary for them to perform services on our behalf.

We may also disclose information where required or permitted by law, or where necessary to protect the rights, safety or property of Mossy's Mobile RWC, our customers or others.

7. Overseas Processing

Some website, hosting, email, form, analytics or technology service providers may use servers or infrastructure located outside Australia.

As a result, personal information processed through these services may be stored or processed in overseas locations depending on the provider and the services being used.

8. Security of Your Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting information over the internet or electronically storing information can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records and meeting any legal or regulatory obligations.

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.

10. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or if you believe information we hold is incorrect, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

Requests can be made by emailing mossysmobilerwc@gmail.com or calling 0418 768 830 .

11. Privacy Questions or Complaints

If you have a concern or complaint about how Mossy's Mobile RWC has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern. We will review the matter and respond within a reasonable period.

12. Links to Other Websites

Our website may contain links to third-party websites, including government information, transport resources, maps or other external services.

Mossy's Mobile RWC does not control the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, information-handling practices or applicable requirements.

The latest version will be published at www.mossysmobilerwc.com and the "Last updated" date at the top of this page will be changed when the policy is materially updated.